Refund policy

Refund Policy

1. Returns and Exchanges

Due to the nature of our products, we generally do not accept returns or exchanges for change of mind. However, we will prioritize addressing the issue if:

  • The product is damaged or defective upon arrival.

  • You received the wrong item.

2. Damaged or Incorrect Items

Please inspect your order upon receipt and contact us within [7 days] at [Your Email Address] with your order number and a photo of the item's condition.

  • Refunds: If approved, you’ll be automatically refunded on your original payment method.

  • Exchanges: If the item is in stock, we will send a replacement at no additional shipping cost. If the item is out of stock, a full refund will be issued.

3. Processing Refunds

Please remember it can take some time for your bank or credit card company to process and post the refund. Typically, this takes 5 to 10 business days.

4. Shipping Issues

If a package is returned to us (either in the UK or Japan) due to an incorrect shipping address provided by the customer or an unclaimed delivery, additional shipping fees may apply for re-delivery.